{"id":63683,"date":"2022-08-05T07:30:45","date_gmt":"2022-08-04T22:30:45","guid":{"rendered":"https:\/\/blog.btrax.com\/jp\/?p=63683"},"modified":"2024-02-17T10:30:50","modified_gmt":"2024-02-17T01:30:50","slug":"cutomer-journey-for-cx-design","status":"publish","type":"post","link":"https:\/\/blog.btrax.com\/jp\/cutomer-journey-for-cx-design\/","title":{"rendered":"CX\u30c7\u30b6\u30a4\u30f3\u5b9f\u73fe\u306e\u305f\u3081\u306e\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u767a\u60f3\u300d\u305d\u306e\u30b3\u30a2\u306b\u3042\u308b3\u3064\u306e\u8003\u3048\u65b9"},"content":{"rendered":"<div class='wp_content_tag 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href=\"https:\/\/www.prnewswire.com\/news-releases\/new-research-from-dimension-data-reveals-uncomfortable-cx-truths-300433878.html\" target=\"_blank\" rel=\"noopener\">Dimension Data\u793e\u306b\u3088\u308b\u8abf\u67fb<\/a>\u3067\u306f\u3001<strong>CX\u3092\u6539\u5584\u3057\u305f\u4f01\u696d\u306e\u3046\u306184\uff05\u304c\u53ce\u76ca\u306e\u5411\u4e0a\u3092\u3001\u307e\u305f79\uff05\u304c\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u305f<\/strong>\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n<p>\u307e\u305f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u3044\u3046\u89b3\u70b9\u3067\u306f 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loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63688\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/customer-journey.png\" alt=\"customer journey\" width=\"830\" height=\"380\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/customer-journey.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/customer-journey-300x137.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/customer-journey-768x352.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" 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loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63689\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/design-thinking.png\" alt=\"design thinking\" width=\"830\" height=\"383\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/design-thinking.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/design-thinking-300x138.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/design-thinking-768x354.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" 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href=\"https:\/\/blog.btrax.com\/jp\/design-thinking-difference\/\">\u3053\u3053\u304c\u3061\u3083\u3046\u306d\u3093\u30c7\u30b6\u30a4\u30f3\u601d\u8003\u30025\u3064\u306e\u8aa4\u89e3\u3068\u306f<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u3053\u3053\u304c\u3061\u3083\u3046\u306d\u3093\u30c7\u30b6\u30a4\u30f3\u601d\u8003\u30025\u3064\u306e\u8aa4\u89e3\u3068\u306f&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/design-thinking-difference\/embed\/#?secret=TC413aIwcn#?secret=o35Llep1vL\" data-secret=\"o35Llep1vL\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h3>\u30b5\u30fc\u30d3\u30b9\u30fb\u30c9\u30df\u30ca\u30f3\u30c8\u30fb\u30ed\u30b8\u30c3\u30af<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63690\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/service-dominant-logic.png\" alt=\"service dominant logic\" width=\"830\" height=\"380\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/service-dominant-logic.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/service-dominant-logic-300x137.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/service-dominant-logic-768x352.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>2\u3064\u76ee\u306e\u30b5\u30fc\u30d3\u30b9\u30fb\u30c9\u30df\u30ca\u30f3\u30c8\u30fb\u30ed\u30b8\u30c3\u30af\u306f\u3001\u5c0f\u96e3\u3057\u3044\u30ab\u30bf\u30ab\u30ca\u3060\u3068\u656c\u9060\u3057\u305f\u304f\u306a\u308b\u6c17\u6301\u3061\u3082\u308f\u304b\u308b\u3002\u3057\u304b\u3057\u3001\u5185\u5bb9\u306f\u305d\u3053\u307e\u3067\u8907\u96d1\u3067\u306f\u306a\u3044\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30fb\u30c9\u30df\u30ca\u30f3\u30c8\u30fb\u30ed\u30b8\u30c3\u30af\u306f\u3001\u4e00\u822c\u7684\u306b\u6709\u5f62\u306e\u300c\u30e2\u30ce\/\u30d7\u30ed\u30c0\u30af\u30c8\u300d\u3068\u3001\u7121\u5f62\u306e\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u308b\u4e21\u8005\u3092\u5305\u62ec\u7684\u306b\u6349\u3048\u3001\u9867\u5ba2\u3068\u306e\u4fa1\u5024\u5171\u5275\u3092\u76ee\u6307\u3059\u3053\u3068\u3068\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n<p>\u3053\u3053\u3067\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001<strong>\u9867\u5ba2\u3068\u306e\u4fa1\u5024\u306e\u5171\u5275<\/strong>\u306b\u3042\u308b\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30fb\u30c9\u30df\u30ca\u30f3\u30c8\u30fb\u30ed\u30b8\u30c3\u30af\u306f\u3001\u300c\u30e2\u30ce\u3068\u3057\u3066\u306e\u4fa1\u5024\u306f\u3001\u305d\u308c\u304c\u5b9f\u969b\u306b\u4f7f\u308f\u308c\u308b\u307e\u3067\u306f\u751f\u307e\u308c\u306a\u3044\u300d\u3001\u5225\u306e\u8a00\u3044\u65b9\u3092\u3059\u308c\u3070\u3001\u300c\u30e2\u30ce\u306f\u4f7f\u308f\u308c\u3066\u521d\u3081\u3066\u4fa1\u5024\u3092\u6301\u3064\u300d\u3068\u3044\u3046\u8003\u3048\u65b9\u306b\u7acb\u811a\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u305d\u3057\u3066\u3001\u5b9f\u969b\u306b\u30e2\u30ce\u3092\u4f7f\u3063\u3066\u3082\u3089\u3046\u524d\u5f8c\u306e\u904e\u7a0b\u3092\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u3068\u3057\u3066\u3001\u91cd\u8981\u8996\u3059\u308b\u3082\u306e\u3060\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001\u9867\u5ba2\u306e\u4f7f\u7528\u304c\u306a\u3051\u308c\u3070\u3001\u30e2\u30ce\u304c\u4fa1\u5024\u3092\u6301\u3064\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u610f\u5473\u3067\u3001\u9867\u5ba2\u306f\u30e2\u30ce\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u4fa1\u5024\u306e\u5171\u5275\u8005\u3067\u3042\u308b\u3068\u8003\u3048\u3089\u308c\u308b\u306e\u3060\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"6bNw4zRE42\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/products-to-services\/\">\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u30b5\u30fc\u30d3\u30b9\u5316\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e3\u3064\u306e\u65b9\u6cd5<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u30b5\u30fc\u30d3\u30b9\u5316\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e3\u3064\u306e\u65b9\u6cd5&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/products-to-services\/embed\/#?secret=1TkZe3iaEY#?secret=6bNw4zRE42\" data-secret=\"6bNw4zRE42\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h3>\u30c7\u30b8\u30bf\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63691\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/digitalization.png\" alt=\"digitalization\" width=\"830\" height=\"380\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/digitalization.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/digitalization-300x137.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/08\/digitalization-768x352.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>\u6700\u5f8c\u306b\u3001\u30c7\u30b8\u30bf\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3002\u6628\u4eca\u8a00\u3046\u307e\u3067\u3082\u306a\u304f\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3093\u3067\u3044\u308b\u304c\u3001\u3053\u308c\u306b\u3088\u308b\u5909\u5316\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u767a\u60f3\u3092\u3088\u308a\u9aa8\u592a\u306a\u3082\u306e\u306b\u3057\u3066\u304f\u308c\u308b\u3068\u3044\u3046\u610f\u5473\u3067\u3054\u7d39\u4ecb\u3057\u3066\u304a\u304d\u305f\u3044\u3002<\/p>\n<p>\u3068\u3044\u3046\u306e\u3082\u3001\u30c7\u30b8\u30bf\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u3057\u305f\u3053\u3068\u3002\u305d\u308c\u306f\u3001<strong>\u307e\u3055\u306b\u30aa\u30d5\u30e9\u30a4\u30f3\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u3044\u3046\u6982\u5ff5\u3092\u9855\u5728\u5316\u3055\u305b\u305f\u3053\u3068<\/strong>\u3060\u3068\u8003\u3048\u3066\u3044\u308b\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u30aa\u30f3\u30e9\u30a4\u30f3\u3068\u3044\u3046\u6982\u5ff5\u304c\u751f\u307e\u308c\u305f\u304b\u3089\u3053\u305d\u3001\u305d\u308c\u307e\u3067\u5fc5\u7136\u8996\u3055\u308c\u3066\u3044\u305f\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u5b58\u5728\u3084\u305d\u306e\u7279\u6027\u304c\u304b\u3048\u3063\u3066\u969b\u7acb\u3061\u3001\u7d50\u679c\u7684\u306b\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3092\u6d3b\u304b\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53d6\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u305f\u3068\u3044\u3046\u3053\u3068\u3060\u3002<\/p>\n<p>OMO (Online Merges Offline)\u3068\u3044\u3046\u8003\u3048\u65b9\u306f\u307e\u3055\u306b\u3053\u308c\u306b\u5f53\u305f\u308b\u3082\u306e\u3060\u308d\u3046\u3002<\/p>\n<p>\u305d\u3046\u3044\u3046\u610f\u5473\u3067\u3001\u4e00\u9023\u306e\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u7e26\u6a2a\u7121\u5c3d\u306b\u884c\u304d\u6765\u3057\u306a\u304c\u3089\u9032\u3093\u3067\u3044\u304f\u69d8\u5b50\u306f\u3001\u30c7\u30b8\u30bf\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u306a\u3044\u3060\u308d\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u30c7\u30b8\u30bf\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u305d\u306e\u3082\u306e\u306e\u67d4\u8edf\u6027\u3082\u9ad8\u3081\u308b\u50cd\u304d\u3092\u3057\u3066\u3044\u308b\u3068\u8003\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u305d\u3046\u3060\u3002<\/p>\n<p>\u305d\u306e\u4e00\u4f8b\u3068\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u3067\u306f\u3001\u6b20\u9665\u306b\u3088\u308b\u30c0\u30e1\u30fc\u30b8\u304c\u4f5c\u308a\u5207\u308a\u306e\u30e2\u30ce\u3088\u308a\u3082\u5c0f\u3055\u3044\u306e\u3067\u306f\u306a\u3044\u304b\u3001\u3068\u3044\u3046\u8a71\u3092\u6319\u3052\u305f\u3044\u3002<\/p>\n<p>\u3053\u306e\u5177\u4f53\u7684\u306a\u8aac\u660e\u306b\u306f\u3001\u30a2\u30d7\u30ea\u306e\u4f8b\u304c\u308f\u304b\u308a\u3084\u3059\u3044\u3060\u308d\u3046\u3002<\/p>\n<p>\u30a2\u30d7\u30ea\u306f\u3001\u307e\u3060\u4e00\u90e8\u306e\u6a5f\u80fd\u304c\u4e07\u5168\u3067\u306a\u304f\u3066\u3082\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3082\u3057\u304f\u306f\u3001\u30ea\u30ea\u30fc\u30b9\u3057\u3066\u3082\u4e0d\u5177\u5408\u304c\u898b\u3064\u304b\u308c\u3070\u3001\u30a2\u30d7\u30ea\u306f\u516c\u958b\u3057\u305f\u307e\u307e\u4fee\u6b63\u3092\u884c\u3044\u3001\u65b0\u3057\u3044\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u3060\u3002<\/p>\n<p>\u3082\u3061\u308d\u3093\u81f4\u547d\u7684\u306a\u5931\u6557\u3084\u3001\u5f93\u6765\u306f\u8003\u3048\u306b\u3082\u53ca\u3070\u306a\u304b\u3063\u305f\u8105\u5a01\u3082\u3042\u308b\u305f\u3081\u3001\u5b89\u6613\u306b\u300c\u5931\u6557\u3057\u3066\u3082\u554f\u984c\u306a\u3044\u300d\u3068\u306f\u8a00\u3048\u306a\u3044\u3002\u3057\u304b\u3057\u3001\u591a\u5c11\u306e\u6b20\u9665\u3092\u8a8d\u3081\u306a\u304c\u3089\u3082\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u3055\u305b\u3084\u3059\u3044\u306e\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u306b\u79fb\u884c\u3057\u3066\u3053\u305d\u306e\u65b0\u305f\u306a\u5728\u308a\u65b9\u3067\u306f\u306a\u3044\u3060\u308d\u3046\u304b\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"nVpG58fi0l\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/omo-successful-case-studies\/\">OMO &#8211; \u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u306e\u305f\u3081\u306e2\u3064\u306e\u30c8\u30ec\u30f3\u30c9\u30684\u3064\u306e\u6210\u529f\u4e8b\u4f8b<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;OMO &#8211; \u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u306e\u305f\u3081\u306e2\u3064\u306e\u30c8\u30ec\u30f3\u30c9\u30684\u3064\u306e\u6210\u529f\u4e8b\u4f8b&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/omo-successful-case-studies\/embed\/#?secret=Yv4KLesB44#?secret=nVpG58fi0l\" data-secret=\"nVpG58fi0l\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" 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class=\"wp-embedded-content\" data-secret=\"juXs1GvEIn\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/ux-designer-not\/\">UX\u30c7\u30b6\u30a4\u30ca\u30fc\u306f\u672c\u5f53\u306b\u30c7\u30b6\u30a4\u30ca\u30fc\uff1fUX\u30c7\u30b6\u30a4\u30f3\u306e\u5f79\u5272\u306e\u62e1\u5927<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;UX\u30c7\u30b6\u30a4\u30ca\u30fc\u306f\u672c\u5f53\u306b\u30c7\u30b6\u30a4\u30ca\u30fc\uff1fUX\u30c7\u30b6\u30a4\u30f3\u306e\u5f79\u5272\u306e\u62e1\u5927&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/ux-designer-not\/embed\/#?secret=ASh2LwQWXX#?secret=juXs1GvEIn\" data-secret=\"juXs1GvEIn\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h2>\u7d42\u308f\u308a\u306b<\/h2>\n<p>CX\u306e\u91cd\u8981\u6027\u306b\u59cb\u307e\u308a\u3001\u5b9f\u969b\u306bCX\u3092\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u3068\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u6349\u3048\u308b\u3068\u826f\u3044\u306e\u304b\u3001\u305d\u306e\u7cf8\u53e3\u3068\u306a\u308a\u305d\u3046\u306a3\u3064\u306e\u8003\u3048\u65b9\u3068\u305d\u306e\u80cc\u666f\u306b\u3042\u308b\u5171\u901a\u70b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3092\u3057\u305f\u3002<\/p>\n<p>UX\u306b\u5f15\u304d\u7d9a\u304dCX\u3082\u305d\u306e\u30d9\u30fc\u30eb\u304c\u5c11\u3057\u305a\u3064\u306f\u304c\u308c\u3001\u5b9f\u7528\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u3092\u306a\u3055\u308c\u3066\u3044\u308b\u65b9\u3082\u591a\u3044\u3060\u308d\u3046\u3002\u7406\u89e3\u3092\u6df1\u3081\u308b\u305f\u3081\u306b\u672c\u8a18\u4e8b\u304c\u5c11\u3057\u3067\u3082\u53c2\u8003\u306b\u306a\u308c\u3070\u5e78\u3044\u3060\u3002<\/p>\n<p>\u53c2\u8003\u8a18\u4e8b: <a href=\"https:\/\/hawkemedia.com\/insights\/how-the-customer-experience-drives-business-growth\/\" target=\"_blank\" rel=\"noopener\">Why (and How) Customer Experience Drives Business Growth<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u6700\u8fd1\u3001CX\u3068\u3044\u3046\u6982\u5ff5\u304c\u6d78\u900f\u3057\u3001\u305d\u306e\u300c\u5b9f\u88c5\u300d\u306b\u5954\u8d70\u3059\u308b\u30d5\u30a7\u30fc\u30ba\u306b\u5165\u3063\u3066\u304d\u3066\u3044\u308b\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001\u305d\u3093\u306aCX\u306b\u3064\u3044\u3066\u3001\u57fa\u672c\u306e\u5b9a\u7fa9\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u91cd\u8981\u6027\u3001\u3053\u308c\u304b\u3089\u4f01\u696d\u306b\u6c42\u3081\u3089\u308c\u308bCX\u5b9f\u88c5\u306e\u305f\u3081\u306b\u6301\u3064\u3079\u304d\u89b3\u70b9\u3092\u307e\u3068\u3081\u3066\u304a\u4f1d\u3048\u3057\u305f [&hellip;]<\/p>\n","protected":false},"author":126,"featured_media":65773,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[226],"tags":[517,562,563,215,218],"class_list":{"0":"post-63683","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-design","8":"tag-cx","10":"tag-563","11":"tag-215","12":"tag-218"},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts\/63683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/comments?post=63683"}],"version-history":[{"count":14,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts\/63683\/revisions"}],"predecessor-version":[{"id":67676,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts\/63683\/revisions\/67676"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/media\/65773"}],"wp:attachment":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/media?parent=63683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/categories?post=63683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/tags?post=63683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}