{"id":63070,"date":"2022-06-09T07:30:34","date_gmt":"2022-06-08T22:30:34","guid":{"rendered":"https:\/\/blog.btrax.com\/jp\/?p=63070"},"modified":"2023-04-22T08:44:24","modified_gmt":"2023-04-21T23:44:24","slug":"bank-cx","status":"publish","type":"post","link":"https:\/\/blog.btrax.com\/jp\/bank-cx\/","title":{"rendered":"\u9280\u884c\u696d\u52d9\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13 (CX) 6\u3064\u306e\u30c8\u30ec\u30f3\u30c9"},"content":{"rendered":"<div class='wp_content_tag clearfix'><p>2020\u5e74\u306e\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u3002<\/p>\n<p>2022\u5e74\u306e\u30ed\u30b7\u30a2\u30fb\u30a6\u30af\u30e9\u30a4\u30ca\u5371\u6a5f\u3002<\/p>\n<p>2023\u5e74\u306e\u30a4\u30f3\u30d5\u30ec\u3001\u666f\u6c17\u5f8c\u9000\u3001\u9280\u884c\u5371\u6a5f\u3002<\/p>\n<p>\u305d\u3093\u306a\u3053\u3093\u306a\u3067\u9280\u884c\u696d\u754c\u3092\u53d6\u308a\u5dfb\u304f\u72b6\u6cc1\u306f\u3001\u304b\u306a\u308a\u524d\u304b\u3089\u5371\u3046\u3044\u3082\u306e\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u308b\u3002<\/p>\n<p>\u4ee5\u524d\u3088\u308a\u30cf\u30fc\u30d0\u30fc\u30c9\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308b\u3068\u3001\u65e7\u614b\u4f9d\u7136\u3068\u3057\u305f\u9280\u884c\u696d\u52d9\u3060\u3051\u3092\u4eca\u5f8c\u3082\u63d0\u4f9b\u3057\u7d9a\u3051\u305f\u5834\u5408\u3001<strong>\u73fe\u5728\u306e\u9280\u884c\u306e92% \u306f10\u5e74\u4ee5\u5185\u306b\u6d88\u6ec5<\/strong>\u3059\u308b\u3068\u4e88\u60f3\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"MyfyNFyTvU\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/future-banking\/\">\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u306e\u5f71\u97ff\u3067\u9280\u884c\u306e92%\u306f10\u5e74\u4ee5\u5185\u306b\u6d88\u6ec5\u3059\u308b?<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u306e\u5f71\u97ff\u3067\u9280\u884c\u306e92%\u306f10\u5e74\u4ee5\u5185\u306b\u6d88\u6ec5\u3059\u308b?&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/future-banking\/embed\/#?secret=Rg8ZwCOOCn#?secret=MyfyNFyTvU\" data-secret=\"MyfyNFyTvU\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h2>2021\u5e74\u304b\u3089\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u3078\u306e\u6295\u8cc7\u3082\u62e1\u5927<\/h2>\n<p>\u3053\u3046\u3044\u3063\u305f\u72b6\u6cc1\u3092\u6253\u7834\u3059\u308b\u305f\u3081\u306b\u30012022\u5e74\u304b\u3089\u306f\u672c\u6c17\u3067\u4e16\u754c\u4e2d\u306e\u91d1\u878d\u6a5f\u95a2\u306e\u5909\u9769\u306b\u7126\u70b9\u304c\u5f53\u3066\u3089\u308c\u3001\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u3084\u65b0\u3057\u3044\u30bf\u30a4\u30d7\u306e\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u306e\u6295\u8cc7\u3082\u304b\u306a\u308a\u76db\u3093\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u308b\u3002<\/p>\n<div id=\"attachment_63083\" style=\"width: 840px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63083\" class=\"size-full wp-image-63083\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-investment-1.png\" alt=\"fintech-investment\" width=\"830\" height=\"500\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-investment-1.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-investment-1-300x181.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-investment-1-768x463.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><p id=\"caption-attachment-63083\" class=\"wp-caption-text\">\u30c7\u30fc\u30bf\u5143: <a href=\"https:\/\/ncfacanada.org\/cb-insights-state-of-fintech-q3-2021-report\/#:~:text=Fintech%20sees%20another%20strong%20quarter,remained%20elevated%20in%20Q3'21.\" target=\"_blank\" rel=\"noopener\">CB Insights, &#8220;State of Fintech Q3 &#8217;21 Report&#8221;<\/a><\/p><\/div>\n<h2>\u9280\u884c\u696d\u52d9\u3082\u30c7\u30b8\u30bf\u30eb\u304c\u4e3b\u6226\u5834<\/h2>\n<p>\u4e16\u754c\u4e2d\u306e\u9280\u884c\u306b\u3068\u3063\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30f3\u30cd\u30eb\u3078\u306e\u79fb\u884c\u306f\u512a\u5148\u4e8b\u9805\u3068\u306a\u3063\u3066\u3044\u308b\u3002\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u306f\u3001\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u3044\u3046\u601d\u3044\u304c\u4e3b\u306a\u52d5\u6a5f\u3067\u3042\u308b\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30a2\u30d7\u30ea\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3001\u91d1\u878d\u6559\u80b2\u30ea\u30bd\u30fc\u30b9\u3092\u7d44\u307f\u8fbc\u3093\u3060\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3057\u3066\u3044\u308b\u3002<\/p>\n<p><a href=\"https:\/\/www.forrester.com\/report\/Forrester-Infographic-The-State-Of-Digital-Transformation-In-Financial-Services-2020\/RES159658\" target=\"_blank\" rel=\"noopener\">\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u306e\u8abf\u67fb<\/a>\u3092\u898b\u3066\u307f\u3066\u3082\u305d\u308c\u306f\u9855\u8457\u3067\u3001\u4e16\u754c\u306e\u91d1\u878d\u696d\u754c\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u3078\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u3066\u3001\u5168\u4f53\u306e<strong>85%\u304cDX\u3092\u63a8\u9032\u3057\u3066\u3044\u308b<\/strong>\u3068\u7b54\u3048\u3066\u3044\u308b\u3002<\/p>\n<p>\u305d\u3057\u3066\u3001\u7d44\u7e54\u5909\u9769\u306e\u4e3b\u306a\u63a8\u9032\u529b\u306f\u3001<strong>\u300c\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u300d\u304c\u30c8\u30c3\u30d7\uff0833\uff05\uff09\u6b21\u3044\u3067\u300c\u53ce\u76ca\u306e\u62e1\u5927\u300d\uff0832\uff05\uff09\u300c\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u300d\uff0832\uff05\uff09<\/strong>\u3068\u306a\u3063\u3066\u3044\u308b\u3002<\/p>\n<p><a href=\"https:\/\/www.unblu.com\/en\/resources\/downloads\/digital-banking-transformation-moving-towards-omnichannel-reality\/\" target=\"_blank\" rel=\"noopener\">Unblu\u306e\u8abf\u67fb<\/a>\u3067\u3082\u3001DX\u306b\u304a\u3051\u308b\u6700\u512a\u5148\u8ab2\u984c\u306f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u304a\u3088\u3073\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306b\u306a\u3063\u3066\u3044\u308b\u3002<\/p>\n<p>\u9280\u884c\u696d\u52d9\u306eDX\u306b\u304a\u3044\u3066\u3001\u6700\u3082\u91cd\u8981\u306a\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u3001<strong>\u30c7\u30b8\u30bf\u30eb\u30a2\u30d7\u30ea\u4f53\u9a13\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u91d1\u878d\u6559\u80b2<\/strong>\u3067\u3042\u308b\u3002<\/p>\n<div id=\"attachment_63098\" style=\"width: 840px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63098\" class=\"size-full wp-image-63098\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/banking-experience.png\" alt=\"\u30c7\u30fc\u30bf\u5143: Centric Digital\" width=\"830\" height=\"392\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/banking-experience.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/banking-experience-300x142.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/banking-experience-768x363.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><p id=\"caption-attachment-63098\" class=\"wp-caption-text\">\u30c7\u30fc\u30bf\u5143: Centric Digital<\/p><\/div>\n<h2>\u6700\u3082\u91cd\u8981\u306a\u306e\u304c\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX)<\/h2>\n<p>DX\u63a8\u9032\u304c\u6025\u901f\u306b\u9032\u3093\u3060\u3053\u3068\u3082\u3042\u308a\u3001\u9280\u884c\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u91d1\u878d\u696d\u754c\u306b\u3068\u3063\u3066\u3001\u4eca\u5f8c\u6700\u3082\u91cd\u8981\u306b\u306a\u3063\u3066\u304f\u308b\u5dee\u5225\u5316\u8981\u56e0\u306f<strong>\u9867\u5ba2\u4f53\u9a13<\/strong>\u3060\u308d\u3046\u3002<\/p>\n<p>\u9867\u5ba2\u4f53\u9a13\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX) \u3068\u3082\u8868\u73fe\u3055\u308c\u308b\u3002\u305d\u306e\u540d\u306e\u901a\u308a\u3001\u9867\u5ba2\u304c\u53d7\u3051\u53d6\u308b\u4f53\u9a13\u306e\u3053\u3068\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u9280\u884c\u3067\u3042\u308c\u3070\u652f\u5e97\u306e\u7a93\u53e3\u3067\u306e\u4f53\u9a13\u3084\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d0\u30f3\u30ad\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u5fdc\u307e\u3067\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304c\u611f\u3058\u308b\u4f53\u9a13\u306e\u8cea\u3092\u6307\u3059\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"U9YYicno3h\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/ux-cx\/\">CX\u30c7\u30b6\u30a4\u30f3\u3068\u306f\uff1fUX\u30c7\u30b6\u30a4\u30f3\u3068\u306e\u9055\u3044\u3068\u305d\u308c\u305e\u308c\u306e\u5f79\u5272<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;CX\u30c7\u30b6\u30a4\u30f3\u3068\u306f\uff1fUX\u30c7\u30b6\u30a4\u30f3\u3068\u306e\u9055\u3044\u3068\u305d\u308c\u305e\u308c\u306e\u5f79\u5272&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/ux-cx\/embed\/#?secret=xlvBO75fda#?secret=U9YYicno3h\" data-secret=\"U9YYicno3h\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h2>\u91d1\u878d\u6a5f\u95a2\u306b\u3068\u3063\u3066CX\u3053\u305d\u304c\u5dee\u5225\u5316\u8981\u56e0<\/h2>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u91d1\u878d\u6a5f\u95a2\u306e81\uff05\u304c\u7af6\u4e89\u8981\u56e0\u304cCX\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u7279\u306b2021\u5e74\u4ee5\u964d\u306fCX\u3053\u305d\u304c\u4e0d\u53ef\u6b20\u306a\u5dee\u5225\u5316\u8981\u56e0\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001<strong>76%\u4ee5\u4e0a\u306e\u9867\u5ba2<\/strong>\u304c\u3001\u4f01\u696d\u304c\u81ea\u5206\u305f\u3061\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u3092\u4e88\u6e2c\u3057\u3001\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3002\u305d\u3057\u3066\u3001\u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3079\u304f\u3001\u8fc5\u901f\u304b\u3064\u679c\u6562\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3044\u3046\u3002<\/p>\n<p>\u3053\u308c\u306f\u3001\u91d1\u878d\u6a5f\u95a2\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u305d\u306e\u5185\u5bb9\u304c\u3069\u308c\u3082\u4f3c\u901a\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u53d7\u3051\u53d6\u308b\u4f53\u9a13\u4ee5\u5916\u306f\u9055\u3044\u304c\u611f\u3058\u3089\u308c\u306b\u304f\u304f\u306a\u3063\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3082\u3042\u308b\u3002<\/p>\n<div id=\"attachment_63084\" style=\"width: 840px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63084\" class=\"size-full wp-image-63084\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-cx-channels-1.png\" alt=\"fintech-cx-channels\" width=\"830\" height=\"500\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-cx-channels-1.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-cx-channels-1-300x181.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/fintech-cx-channels-1-768x463.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><p id=\"caption-attachment-63084\" class=\"wp-caption-text\">\u30c7\u30fc\u30bf\u5143: Digital Banking Research<\/p><\/div>\n<h2>\u306a\u305cCX\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u306e\u304b?<\/h2>\n<p>\u9867\u5ba2\u4f53\u9a13\u304c\u91cd\u8981\u306a\u306e\u306f\u91d1\u878d\u6a5f\u95a2\u3060\u3051\u3067\u306f\u306a\u3044\u3002\u305d\u306e\u4ed6\u306e\u3042\u3089\u3086\u308b\u7a2e\u985e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u3082\u3001\u6700\u91cd\u8981\u4e8b\u9805\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u308b\u3002\u305d\u306e\u8a3c\u62e0\u306b\u4e0b\u8a18\u306e\u7d71\u8a08\u3092\u7d39\u4ecb\u3059\u308b\u3002<\/p>\n<ul>\n<li><strong>86%\u306e\u9867\u5ba2<\/strong>\u304c\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3089\u308c\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u3088\u308a\u591a\u304f\u306e\u91d1\u984d\u3092\u6255\u3063\u3066\u3082\u826f\u3044\u3068\u601d\u3063\u3066\u3044\u308b<\/li>\n<li><strong>\u4e16\u754c\u4e2d\u306e96\uff05\u306e\u9867\u5ba2<\/strong>\u304c\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u6c7a\u3081\u624b\u3068\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u6319\u3052\u3066\u3044\u308b<\/li>\n<li><strong>76%\u4ee5\u4e0a\u306e\u9867\u5ba2<\/strong>\u304c\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306b\u30d6\u30e9\u30f3\u30c9\u3092\u5207\u308a\u66ff\u3048\u308b\u306e\u306f\u7c21\u5358\u3060\u3068\u8003\u3048\u3066\u3044\u308b<\/li>\n<li><strong>39%\u306e\u9867\u5ba2<\/strong>\u304c\u9867\u5ba2\u4f53\u9a13\u306e\u60aa\u3044\u4f01\u696d\u3068\u306f\u53d6\u5f15\u3092\u3057\u305f\u304f\u306a\u3044\u3068\u7b54\u3048\u305f<\/li>\n<\/ul>\n<p><span style=\"font-size: 10pt;\">\u30c7\u30fc\u30bf\u5143: SupperOffice, State of Global Customer Service by Microsoft, State of the Connected Customer. Dimensional Research<\/span><\/p>\n<p>\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u304b\u3089\u3082\u5206\u304b\u308b\u901a\u308a\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u9ad8\u3081\u3001\u4f01\u696d\u306e\u53ce\u76ca\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u7dad\u6301\u306b\u76f4\u63a5\u7684\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3002\u307e\u305f\u3001\u30af\u30ed\u30b9\u30bb\u30ea\u30f3\u30b0\u3084\u30a2\u30c3\u30d7\u30bb\u30ea\u30f3\u30b0\u306e\u6a5f\u4f1a\u306e\u5897\u52a0\u306b\u3082\u8ca2\u732e\u3059\u308b\u3002<\/p>\n<h2>CX\u304c\u512a\u308c\u3066\u3044\u308b\u9280\u884c\u306e5\u3064\u306e\u4f8b<\/h2>\n<p>\u4e16\u754c\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4ee3\u8868\u7684\u306a\u9280\u884c\u306b\u3088\u308b\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u5177\u4f53\u4f8b\u30925\u3064\u307b\u3069\u7d39\u4ecb\u3059\u308b\u3002<\/p>\n<div id=\"attachment_63090\" style=\"width: 840px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63090\" class=\"size-full wp-image-63090\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/bank-ranking.png\" alt=\"\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9280\u884c\u30e9\u30f3\u30ad\u30f3\u30b0\" width=\"830\" height=\"520\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/bank-ranking.png 830w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/bank-ranking-300x188.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/bank-ranking-768x481.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><p id=\"caption-attachment-63090\" class=\"wp-caption-text\">\u30c7\u30fc\u30bf\u5143: J.D. Power<\/p><\/div>\n<h3>Capital One<\/h3>\n<p>2020\u5e74\u5ea6\u306eJ.D. Power\u30e9\u30f3\u30ad\u30f3\u30b0\u3067\u9867\u5ba2\u6e80\u8db3\u5ea61\u4f4d\u306b\u8f1d\u3044\u305fCapital One\u306e\u6210\u529f\u306e\u79d8\u8a23\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30d0\u30f3\u30ad\u30f3\u30b0\u4f53\u9a13\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3078\u306e\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3002<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u30a6\u30a9\u30ec\u30c3\u30c8\u3084\u975e\u63a5\u89e6\u578b\u6c7a\u6e08\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3001AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3078\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6a5f\u80fd\u306e\u8ffd\u52a0\u3001\u30c7\u30b8\u30bf\u30eb\u9810\u91d1\u306e\u5b9f\u73fe\u306a\u3069\u3001Capital One\u306f\u5e38\u306bCX\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u9769\u65b0\u7684\u306a\u65b9\u6cd5\u3092\u6a21\u7d22\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u307e\u305f\u3001\u540c\u884c\u306f\u6700\u8fd1\u3001\u30a6\u30a9\u30eb\u30de\u30fc\u30c8\u3084\u30a2\u30de\u30be\u30f3\u3068\u306e\u30ea\u30ef\u30fc\u30c9\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u304a\u6c17\u306b\u5165\u308a\u306ee\u30b3\u30de\u30fc\u30b9\u5c0f\u58f2\u696d\u8005\u3068\u306e\u652f\u51fa\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3082\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u308b\u3002<\/p>\n<div id=\"attachment_63092\" style=\"width: 777px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63092\" class=\"size-full wp-image-63092\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-capital-one.jpg\" alt=\"Capital One\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\" width=\"767\" height=\"313\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-capital-one.jpg 767w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-capital-one-300x122.jpg 300w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><p id=\"caption-attachment-63092\" class=\"wp-caption-text\">Capital One\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/p><\/div>\n<h3>JPMorgan Chase<\/h3>\n<p>\u30e9\u30f3\u30ad\u30f3\u30b02\u4f4d\u306f\u7c73\u56fd\u6700\u5927\u306e\u8cc7\u7523\u30b7\u30a7\u30a2\u3092\u8a87\u308bChase\u3002\u5305\u62ec\u7684\u3067\u4f7f\u3044\u3084\u3059\u3044\u30e2\u30d0\u30a4\u30eb\u30d0\u30f3\u30ad\u30f3\u30b0\u30a2\u30d7\u30ea\u3001\u8fc5\u901f\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u7121\u6599\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u8acb\u6c42\u66f8\u652f\u6255\u3044\u30b7\u30b9\u30c6\u30e0\u3001\u7121\u6599\u306e\u91d1\u878d\u6559\u80b2\u30a6\u30a7\u30d6\u30ad\u30e3\u30b9\u30c8\u300cChase Chats\u300d\u306a\u3069\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u308b\u3002<\/p>\n<p>Chase\u306f\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u901a\u3058\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30e9\u30f3\u30ad\u30f3\u30b0\u3067\u5e38\u306b\u30c8\u30c3\u30d7\u307e\u305f\u306f\u305d\u308c\u306b\u8fd1\u3044\u4f4d\u7f6e\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u3002<\/p>\n<div id=\"attachment_63093\" style=\"width: 829px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63093\" class=\"size-full wp-image-63093\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-chase.jpg\" alt=\"Chase\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\" width=\"819\" height=\"313\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-chase.jpg 819w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-chase-300x115.jpg 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-chase-768x294.jpg 768w\" sizes=\"auto, (max-width: 819px) 100vw, 819px\" \/><p id=\"caption-attachment-63093\" class=\"wp-caption-text\">Chase\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/p><\/div>\n<h3>PNC<\/h3>\n<p>PNC\u306f\u4ee5\u524d\u3088\u308a\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30fb\u30d0\u30f3\u30ad\u30f3\u30b0\u3001\u5e83\u5927\u306a\u652f\u5e97\u7db2\uff08\u6b63\u78ba\u306b\u306f2,400\u5e97\uff09\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u300c\u30d0\u30fc\u30c1\u30e3\u30eb\u30a6\u30a9\u30ec\u30c3\u30c8\u300d\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb\u30de\u30cd\u30fc\u7ba1\u7406\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u304c\u5f37\u307f\u3002\u652f\u5e97\u3092\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30bb\u30f3\u30bf\u30fc\u3068\u517c\u7528\u3059\u308b\u306a\u3069\u3001\u7269\u7406\u3068\u30c7\u30b8\u30bf\u30eb\u3092\u878d\u5408\u3055\u305b\u3001\u9280\u884c\u696d\u52d9\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u9069\u5316\u3059\u308b\u65b9\u6cd5\u3092\u5e38\u306b\u6a21\u7d22\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u307e\u305f\u3001PNC\u306f\u3001\u5c0f\u3055\u306a\u3053\u3068\u306b\u3082\u6c17\u3092\u914d\u3063\u3066\u3044\u308b\u70b9\u3082\u8a55\u4fa1\u3067\u304d\u308b\u3002\u4f8b\u3048\u3070\u300118,000\u53f0\u3042\u308bATM\u3067\u306f\u3001\u9867\u5ba2\u304c\u597d\u304d\u306a\u984d\u9762\u3092\u9078\u3093\u3067\u5f15\u304d\u51fa\u3057\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u5c0f\u92ad\u3092\u7528\u610f\u3059\u308b\u624b\u9593\u304c\u7701\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u3002<\/p>\n<div id=\"attachment_63094\" style=\"width: 920px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63094\" class=\"size-full wp-image-63094\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-pnc.jpg\" alt=\"PNC\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\" width=\"910\" height=\"313\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-pnc.jpg 910w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-pnc-300x103.jpg 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-pnc-768x264.jpg 768w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><p id=\"caption-attachment-63094\" class=\"wp-caption-text\">PNC\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/p><\/div>\n<h3>TD Bank<\/h3>\n<p>TD\u9280\u884c\u304c\u81ea\u3089\u3092\u300c\u30a2\u30e1\u30ea\u30ab\u3067\u6700\u3082\u4fbf\u5229\u306a\u9280\u884c\u300d\u3068\u79f0\u3057\u3066\u3044\u308b\u30021,200\u4ee5\u4e0a\u306e\u652f\u5e97\u3092\u6301\u3061\u3001\u305d\u306e\u591a\u304f\u304c\u7af6\u5408\u4ed6\u793e\u3088\u308a\u3082\u65e9\u304f\u304b\u3089\u55b6\u696d\u3057\u3001\u9045\u304f\u307e\u3067\u55b6\u696d\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u5408\u308f\u305b\u3066\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u7c21\u5358\u306b\u53d7\u3051\u308b\u3053\u3068\u304c\u304d\u308b\u3002<\/p>\n<p>\u3053\u306e\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092TD Bank\u306f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u3082\u53cd\u6620\u3057\u3066\u3044\u308b\u3002\u30c7\u30fc\u30bf\u5206\u6790\u3092\u6d3b\u7528\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u3084\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u3082\u52aa\u3081\u3066\u3044\u308b\u3002<\/p>\n<div id=\"attachment_63095\" style=\"width: 778px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63095\" class=\"size-full wp-image-63095\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-td.jpg\" alt=\"TD Bank\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\" width=\"768\" height=\"313\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-td.jpg 768w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-td-300x122.jpg 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><p id=\"caption-attachment-63095\" class=\"wp-caption-text\">TD Bank\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/p><\/div>\n<h3>Ally Bank<\/h3>\n<p>\u5e97\u8217\u3092\u6301\u305f\u306a\u3044\u30aa\u30f3\u30e9\u30a4\u30f3\u30d0\u30f3\u30af\u3067\u3042\u308bAlly Bank\u306f\u300124\u6642\u9593\u5bfe\u5fdc\u306e\u8fc5\u901f\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u6700\u4f4e\u9810\u91d1\u984d\u3084\u6708\u3005\u306e\u7dad\u6301\u624b\u6570\u6599\u306e\u7121\u6599\u5316\u3001\u5bfe\u8a71\u578bAI\u30c7\u30b8\u30bf\u30eb\u30d0\u30f3\u30ad\u30f3\u30b0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u300c\u30a2\u30ea\u30fc\u30a2\u30b7\u30b9\u30c8\u300d\u306b\u3088\u308a\u30012009\u5e74\u306e\u5275\u696d\u4ee5\u6765\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ea\u30c6\u30fc\u30eb\u30d0\u30f3\u30ad\u30f3\u30b0\u306e\u5206\u91ce\u3067\u30ea\u30fc\u30c0\u30fc\u7684\u5730\u4f4d\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>TD Bank\u3068\u540c\u69d8\u306b\u3001\u3088\u308a\u30ea\u30a2\u30eb\u306aAI\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30b3\u30b0\u30cb\u30c6\u30a3\u30d6\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3078\u306e\u6295\u8cc7\u3084\u3001\u8d85\u500b\u6027\u5316\u306e\u305f\u3081\u306e\u9867\u5ba2360\u5ea6\u30d3\u30e5\u30fc\u306e\u958b\u767a\u306a\u3069\u3001\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5145\u5b9f\u3092\u56f3\u308b\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u767a\u4fe1\u3082\u884c\u3063\u3066\u3044\u308b\u3002<\/p>\n<div id=\"attachment_63096\" style=\"width: 920px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-63096\" class=\"size-full wp-image-63096\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-ally.jpg\" alt=\"Ally Bank\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\" width=\"910\" height=\"313\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-ally.jpg 910w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-ally-300x103.jpg 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2022\/06\/ss-ally-768x264.jpg 768w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><p id=\"caption-attachment-63096\" class=\"wp-caption-text\">Ally Bank\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/p><\/div>\n<h2>CX\u3092\u69cb\u6210\u3059\u308b5\u3064\u306e\u8981\u7d20<\/h2>\n<p>\u3067\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u62bc\u3055\u3048\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308b\u306e\u3060\u308d\u3046\u304b\uff1f\u4e00\u5ea6\u3001CX\u3092\u69cb\u6210\u3059\u308b5\u3064\u306e\u8981\u7d20\u3092\u898b\u3066\u307f\u3088\u3046\u3002<\/p>\n<ol>\n<li>\u73fe\u5728\u306e\u72b6\u6cc1\u3068\u5236\u7d04\u306b\u5bfe\u3059\u308b\u7406\u89e3<\/li>\n<li>\u5168\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8<\/li>\n<li>\u7d44\u7e54\u5168\u4f53\u3068\u30b9\u30bf\u30c3\u30d5\u4e00\u4eba\u3072\u3068\u308a\u306eCX\u306b\u5bfe\u3059\u308b\u7406\u89e3<\/li>\n<li>\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u610f\u601d\u6c7a\u5b9a<\/li>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u8996\u70b9\u3068\u30ed\u30fc\u30ab\u30eb\u30ec\u30d9\u30eb\u3067\u306e\u67d4\u8edf\u306a\u5bfe\u5fdc<\/li>\n<\/ol>\n<p>\u91d1\u878d\u6a5f\u95a2\u304c\u63d0\u4f9b\u3057\u3066\u3044\u308bCX\u306e\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u306b\u306f\u4e0a\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u5f53\u7136\u3067\u3042\u308b\u304c\u3001\u7d4c\u55b6\u30ec\u30d9\u30eb\u3067\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u304c\u4e0d\u53ef\u6b20\u3068\u306a\u308b\u3002<\/p>\n<div id=\"attachment_58090\" style=\"width: 1210px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-58090\" class=\"size-full wp-image-58090\" src=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2017\/08\/ux-pyramid-2-1.png\" alt=\"UX\u30d4\u30e9\u30df\u30c3\u30c9\" width=\"1200\" height=\"498\" srcset=\"https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2017\/08\/ux-pyramid-2-1.png 1200w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2017\/08\/ux-pyramid-2-1-300x125.png 300w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2017\/08\/ux-pyramid-2-1-768x319.png 768w, https:\/\/blog.btrax.com\/jp\/wp-content\/uploads\/sites\/3\/2017\/08\/ux-pyramid-2-1-1024x425.png 1024w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><p id=\"caption-attachment-58090\" class=\"wp-caption-text\">\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u54c1\u8cea\u3092\u793a\u3059UX\u30d4\u30e9\u30df\u30c3\u30c9<\/p><\/div>\n<h2>\u91d1\u878d\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306b\u6c42\u3081\u3089\u308c\u308b\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>2022\u5e74\u4ee5\u964d\u3001\u9867\u5ba2\u306f\u5f93\u6765\u306e\u9867\u5ba2\u4f53\u9a13\u3067\u306f\u559c\u3070\u306a\u304f\u306a\u308b\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u8907\u6570\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4f7f\u3044\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9078\u629e\u80a2\u306b\u4e8b\u6b20\u304f\u3053\u3068\u306f\u306a\u3044\u3002\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3053\u308c\u307e\u3067\u306e\u91d1\u878d\u696d\u754c\u306b\u304a\u3051\u308b\u7fd2\u6163\u3001\u6163\u884c\u3001\u65b9\u6cd5\u3092\u4e00\u5ea6\u6368\u3066\u5207\u308b\u5fc5\u8981\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002<\/p>\n<p>\u305d\u306e\u4ee3\u308f\u308a\u306b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u65b0\u6642\u4ee3\u306e\u9867\u5ba2\u306e\u671f\u5f85\u306e\u6839\u6e90\u306b\u8feb\u308b\u3053\u3068\u3067\u3001\u6709\u610f\u7fa9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u305f\u3044\u3068\u3053\u308d\u3002<\/p>\n<ul>\n<li>\u60c5\u5831\u3078\u306e\u5373\u6642\u30a2\u30af\u30bb\u30b9\u306e\u63d0\u4f9b<\/li>\n<li>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u8d8a\u3048\u305f\u30ec\u30b9\u30dd\u30f3\u30b9\u306e\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b<\/li>\n<li>\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u65b0\u3057\u3044\u30c4\u30fc\u30eb\u3084\u6280\u8853\u306e\u63a1\u7528<\/li>\n<li>\u9867\u5ba2\u304c\u3044\u3064\u3067\u3082\u3069\u3053\u3067\u3082\u4f01\u696d\u3068\u5bfe\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b<\/li>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u60c5\u5831\u5171\u6709<\/li>\n<\/ul>\n<h2>\u9280\u884c\u696d\u52d9\u306b\u304a\u3051\u308bUX\u304a\u3088\u3073CX\u306e\u6700\u65b0\u30c8\u30ec\u30f3\u30c9<\/h2>\n<p>\u3067\u306f\u672c\u984c\u306e\u9280\u884c\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u91d1\u878d\u696d\u754c\u306b\u6c42\u3081\u3089\u308c\u308b\u6700\u65b0\u306e\u9867\u5ba2\u4f53\u9a13\u306b\u95a2\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u30926\u3064\u7d39\u4ecb\u3059\u308b\u3002<\/p>\n<h3>1. \u306a\u308b\u3079\u304f &#8220;\u4eba\u9593&#8221; \u3063\u307d\u3044\u4f53\u9a13\u3092<\/h3>\n<p>\u65e5\u672c\u3067\u3082DX\u304c\u53eb\u3070\u308c\u3066\u3044\u308b\u304c\u3001\u9867\u5ba2\u306fAI\u3067\u3082\u6a5f\u68b0\u3067\u3082\u306a\u3044\u3002\u5f93\u3063\u3066\u3001\u4f53\u9a13\u304c\u30c7\u30b8\u30bf\u30eb\u306b\u306a\u308a\u3059\u304e\u308b\u306e\u306f\u826f\u304f\u306a\u3044\u3002<\/p>\n<p>\u3069\u3093\u306a\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u9032\u3093\u3067\u3082\u3001\u751f\u8eab\u306e\u4eba\u9593\u306f\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u4f53\u9a13\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u3084\u308a\u3068\u308a\u3092\u6c42\u3081\u308b\u3002\u6a5f\u68b0\u3088\u308a\u3082\u4eba\u9593\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u671b\u3093\u3067\u3044\u308b\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u30c9\u30a4\u30c4\u306e\u30b3\u30e1\u30eb\u30c4\u9280\u884c\u306f\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306bDX\u3092\u9032\u3081\u3066\u3044\u308b\u3002<\/p>\n<p>\u3053\u306e\u9280\u884c\u306e\u30e2\u30c7\u30eb\u306f\u3001\u652f\u5e97\u306e3\u5206\u306e1\u3092\u9589\u9396\u3057\u3001\u9280\u884c\u54e1\u3001\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u3001\u5f93\u6765\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u306e\u30b9\u30bf\u30c3\u30d5\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u7d4c\u7531\u306e\u30d0\u30f3\u30ad\u30f3\u30b0\u30bb\u30f3\u30bf\u30fc\u306b\u96c6\u7d04\u3057\u305f\u3002\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3082\u3001\u9867\u5ba2\u306f\u751f\u8eab\u306e\u4eba\u9593\u3068\u306e\u3084\u308a\u3068\u308a\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u308b\u3002<\/p>\n<p>https:\/\/blog.btrax.com\/jp\/chatbot-company\/<\/p>\n<h3>2. \u7d20\u65e9\u3044\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b<\/h3>\n<p>\u307b\u3068\u3093\u3069\u306e\u9867\u5ba2\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u3059\u3050\u306b\u7d50\u679c\u304c\u51fa\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u89e3\u6c7a\u7b56\u3092\u5f85\u3064\u6642\u9593\u30921\u79d2\u3067\u3082\u5931\u3046\u3053\u3068\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u5931\u3046\u3053\u3068\u306b\u4e00\u6b69\u8fd1\u3065\u304f\u3053\u3068\u306b\u306a\u308b\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u30d5\u30a1\u30a4\u30ca\u30f3\u30b7\u30e3\u30eb\u30fb\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u3068\u306e\u5bfe\u8a71\u3092\u7d20\u65e9\u304f\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3001\u6a5f\u68b0\u5b66\u7fd2\uff08ML\uff09\u3001\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3057\u305f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u3001\u3088\u308a\u73fe\u4ee3\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u308b\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"S0AFIA8vHR\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/sv-speed\/\">\u30b7\u30ea\u30b3\u30f3\u30d0\u30ec\u30fc\u306e\u4f01\u696d\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u30b9\u30d4\u30fc\u30c9\u3092\u4e0a\u3052\u3066\u3044\u308b\u306e\u304b?<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30b7\u30ea\u30b3\u30f3\u30d0\u30ec\u30fc\u306e\u4f01\u696d\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u30b9\u30d4\u30fc\u30c9\u3092\u4e0a\u3052\u3066\u3044\u308b\u306e\u304b?&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/sv-speed\/embed\/#?secret=pSFCXUuTme#?secret=S0AFIA8vHR\" data-secret=\"S0AFIA8vHR\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h3>3. \u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u5fb9\u5e95\u3059\u308b<\/h3>\n<p>\u30dc\u30b9\u30c8\u30f3\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b0\u30eb\u30fc\u30d7\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u884c\u3046\u3053\u3068\u3067\u3001\u5e74\u9593\u53ce\u76ca\u309210%\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3044\u3046\u3002<\/p>\n<p>\u9867\u5ba2\u4e2d\u5fc3\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3068\u308b\u3053\u3068\u306f\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3084\u9280\u884c\u306b\u3068\u3063\u3066\u3001\u696d\u52d9\u306e\u7d50\u679c\u3092\u5de6\u53f3\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u3092\u8cab\u304f\u5fc5\u8981\u304c\u3042\u308b\u3002\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306f\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u306b\u6700\u9069\u306a\u4f53\u9a13\u306e\u63d0\u4f9b\u304c\u6c42\u3081\u3089\u308c\u308b\u3002<\/p>\n<p>\u307e\u305a\u3001\u9867\u5ba2\u306e\u75db\u70b9\u3001\u614b\u5ea6\u3001\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306a\u3069\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u308b\u3002\u305d\u306e\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304d\u3001\u5404\u5f93\u696d\u54e1\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u6280\u8853\u8005\u304c\u4e00\u4e38\u3068\u306a\u308a\u3001\u9867\u5ba2\u306b\u6df1\u3044\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3001\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u9867\u5ba2\u304c\u5927\u5207\u306b\u3055\u308c\u3066\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"ZZH5mTJ8Nw\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/ucd\/\">\u304a\u5ba2\u69d8\u7b2c\u4e00\u4e3b\u7fa9\u3068\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u30c7\u30b6\u30a4\u30f3\u306e\u9055\u3044\u3068\u306f<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u304a\u5ba2\u69d8\u7b2c\u4e00\u4e3b\u7fa9\u3068\u30e6\u30fc\u30b6\u30fc\u4e2d\u5fc3\u30c7\u30b6\u30a4\u30f3\u306e\u9055\u3044\u3068\u306f&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/ucd\/embed\/#?secret=dJaFXXbwPB#?secret=ZZH5mTJ8Nw\" data-secret=\"ZZH5mTJ8Nw\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h3>4. \u30c7\u30fc\u30bf\u3092\u3057\u3063\u304b\u308a\u3068\u6d3b\u7528\u3059\u308b<\/h3>\n<p>\u30c7\u30fc\u30bf\u306f\u30e6\u30fc\u30b6\u30fc\u306b\u4e00\u6d41\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u6838\u3068\u306a\u3063\u3066\u304f\u308b\u3002<\/p>\n<p>\u9280\u884c\u3084\u91d1\u878d\u6a5f\u95a2\u306f\u3001\u610f\u5473\u306e\u3042\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5c0e\u304d\u51fa\u3059\u305f\u3081\u306b\u3001\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u5206\u6790\u3057\u3001\u81a8\u5927\u306a\u6570\u306e\u8a08\u7b97\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u3053\u308c\u3089\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001\u4f01\u696d\u304cUI\/UX\u30c7\u30b6\u30a4\u30f3\u3067\u63a1\u7528\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u518d\u8003\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u7d50\u3073\u3064\u3051\u308b\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u306b\u306a\u3063\u3066\u304f\u308b\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u69d8\u3005\u306a\u30c7\u30fc\u30bf\u306b\u6ce8\u76ee\u3057\u305f\u3044:<\/p>\n<ul>\n<li>NPS (\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2) \u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u5272\u5408<\/li>\n<li>\u8a73\u7d30\u306a\u30af\u30ec\u30fc\u30e0\u8a18\u9332<\/li>\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u628a\u63e1<\/li>\n<\/ul>\n<p>\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2\u306b\u3088\u308b\u3068\u3001\u9280\u884c\u306e\u62c5\u5f53\u8005\u304c\u81ea\u5206\u306e\u7d4c\u6e08\u7684\u306a\u5065\u5eb7\u72b6\u614b\u306b\u6c17\u3092\u914d\u3063\u3066\u304f\u308c\u308b\u3068\u8003\u3048\u3066\u3044\u308b\u9867\u5ba2\u306f\u308f\u305a\u304b29%\u3060\u3063\u305f\u3002\u3053\u306e\u3088\u3046\u306a\u30c7\u30fc\u30bf\u306f\u3001\u9280\u884c\u304c\u9867\u5ba2\u306e\u5fc3\u7406\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8fc5\u901f\u304b\u3064\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304f\u308b\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"IB1JsOGxgl\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/data-vs-design\/\">\u30c7\u30b6\u30a4\u30f3\u306b\u306f\u76f4\u611f\u3068\u30c7\u30fc\u30bf\u3069\u3061\u3089\u3092\u63a1\u7528\u3059\u3079\u304d\u304b\uff1f<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u30c7\u30b6\u30a4\u30f3\u306b\u306f\u76f4\u611f\u3068\u30c7\u30fc\u30bf\u3069\u3061\u3089\u3092\u63a1\u7528\u3059\u3079\u304d\u304b\uff1f&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/data-vs-design\/embed\/#?secret=bCaf4EljxP#?secret=IB1JsOGxgl\" data-secret=\"IB1JsOGxgl\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h3>5. AI\u3092\u6d3b\u7528\u3057\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b<\/h3>\n<p><a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/industry\/financial-services\/financial-services-industry-outlooks\/banking-industry-outlook.html\" target=\"_blank\" rel=\"noopener\">\u30c7\u30ed\u30a4\u30c8\u306e\u8abf\u67fb<\/a>\u306b\u3088\u308b\u3068\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u5909\u9769\u6226\u7565\u306f\u300c\u5c40\u6240\u7684\u3001\u65ad\u7247\u7684\u306b\u306a\u308a\u304c\u3061\u3067\u3001\u672c\u6765\u306e\u76ee\u7684\u3092\u9054\u6210\u3067\u304d\u306a\u3044\u307e\u307e\u3001\u60aa\u8cea\u306a\u300e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u7f60\u300f\u306b\u306a\u3063\u3066\u3044\u308b\u300d\u3068\u8b66\u544a\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u5225\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4eca\u65e5\u306e\u9280\u884c\u306e\u30ea\u30fc\u30c0\u30fc\u306e84\uff05\u306f\u3001\u4eba\u5de5\u77e5\u80fd\u304c\u7b54\u3048\u3067\u3042\u308a\u3001\u30ed\u30fc\u30b3\u30fc\u30c9\u306b\u3088\u308b\u81ea\u52d5\u5316\u306f\u7279\u306b\u9b45\u529b\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u308b\u3002\u9069\u5fdc\u578b\u4eba\u5de5\u77e5\u80fd\u306e\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001UX\u3068CX\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3002<\/p>\n<p>\u5c11\u3057\u96e3\u3057\u3044\u8aac\u660e\u306b\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u304c\u3001\u7c21\u5358\u306b\u8a00\u3044\u63db\u3048\u308b\u3068\u3001AI\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3068\u3044\u3046\u3053\u3068\u3002\u4eba\u9593\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30cf\u30fc\u30e2\u30cb\u30fc\u304c\u5927\u5207\u3063\u3066\u3044\u3046\u611f\u3058\u3002<\/p>\n<p>https:\/\/blog.btrax.com\/jp\/ai-fintech\/<\/p>\n<h3>6. \u81ea\u52d5\u5316\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30b5\u30dd\u30fc\u30c8\u306e\u4ed5\u7d44\u307f\u3092\u63d0\u4f9b<\/h3>\n<p>\u91d1\u878d\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4eba\u305f\u3061\u306e59%\u304c\u3001Robotic Process Automation\uff08RPA\uff09\u304c\u4eca\u5f8c\u6570\u5e74\u9593\u3067\u81ea\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3068\u8003\u3048\u3066\u3044\u308b\u3002<\/p>\n<p>\u30af\u30aa\u30ea\u30c6\u30a3\u30fc\u306e\u9ad8\u3044\u9867\u5ba2\u4f53\u9a13\u306e\u30ad\u30fc\u306b\u306a\u308b\u306e\u304c\u3001\u9867\u5ba2\u306b\u63d0\u4f9b\u3055\u308c\u308b\u6700\u9ad8\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30b5\u30dd\u30fc\u30c8\u3067\u3042\u308b\u3002<\/p>\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u306f\u3001\u9867\u5ba2\u304c\u521d\u3081\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306e\u5c0e\u5165\u3067\u306e\u4f53\u9a13\u3067\u3042\u308a\u3001\u305d\u306e\u8cea\u304c\u9ad8\u3044\u307b\u3069\u3001\u305d\u306e\u5f8c\u306e\u6e80\u8db3\u5ea6\u3082\u9ad8\u307e\u308a\u3084\u3059\u3044\u3002<\/p>\n<p>\u5f93\u6765\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306f\u3001\u66f8\u985e\u306b\u8a18\u5165\u3057\u3001\u30b5\u30a4\u30f3\u3092\u3057\u3001\u305d\u306e\u5f8c\u306e\u624b\u9593\u3082\u304b\u306a\u308a\u591a\u304b\u3063\u305f\u3002<\/p>\n<p>\u305d\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u8ca0\u8377\u3082\u9ad8\u304f\u306a\u3063\u3066\u3044\u305f\u3002\u307e\u305f\u3001\u62c5\u5f53\u8005\u306b\u3088\u3063\u3066\u305d\u306e\u8aac\u660e\u306e\u5206\u304b\u308a\u3084\u3059\u3055\u304c\u7570\u306a\u308b\u305f\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u54c1\u8cea\u306b\u30d6\u30ec\u304c\u751f\u3058\u3066\u3044\u305f\u3002<\/p>\n<p>\u305d\u308c\u3092\u306a\u308b\u3079\u304f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u6d3b\u7528\u3057\u3066\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u5b89\u5b9a\u3057\u305f\u4f53\u9a13\u3068\u3001\u7d99\u7d9a\u7684\u306a\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u306b\u306a\u3063\u305f\u3002<\/p>\n<p>\u3053\u308c\u306f\u30b5\u30fc\u30d3\u30b9\u30b5\u30dd\u30fc\u30c8\u5168\u822c\u306b\u3082\u8a00\u3048\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u696d\u306e\u591a\u304f\u304c\u30ea\u30e2\u30fc\u30c8\u65b9\u5f0f\u3092\u63a1\u7528\u305b\u3056\u308b\u3092\u5f97\u306a\u304f\u306a\u3063\u305f2020\u5e74\u304b\u3089\u3001\u3067\u304d\u308b\u3060\u3051\u30c7\u30b8\u30bf\u30eb\u3067\u81ea\u52d5\u5316\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u3002<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"933Zsqyay3\"><p><a href=\"https:\/\/blog.btrax.com\/jp\/new-clients\/\">\u9867\u5ba2\u96e2\u308c\u306e\u539f\u56e0\u3068\u305d\u308c\u3092\u9632\u3050\u305f\u3081\u306b\u899a\u3048\u3066\u304a\u304d\u305f\u30444\u3064\u306e\u5bfe\u7b56<\/a><\/p><\/blockquote>\n<p><div class=\"wrap_iframe ytbe\"><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\u9867\u5ba2\u96e2\u308c\u306e\u539f\u56e0\u3068\u305d\u308c\u3092\u9632\u3050\u305f\u3081\u306b\u899a\u3048\u3066\u304a\u304d\u305f\u30444\u3064\u306e\u5bfe\u7b56&#8221; &#8212; \u30c7\u30b6\u30a4\u30f3\u4f1a\u793e \u30d3\u30fc\u30c8\u30e9\u30c3\u30af\u30b9: \u30d6\u30ed\u30b0 freshtrax\" src=\"https:\/\/blog.btrax.com\/jp\/new-clients\/embed\/#?secret=KNeSwlS2WB#?secret=933Zsqyay3\" data-secret=\"933Zsqyay3\" width=\"500\" height=\"282\"  marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p><\/div>\n<h3>\u7d50\u8ad6: \u4eca\u306e\u3046\u3061\u304b\u3089\u9867\u5ba2\u4f53\u9a13 (CX) \u3092\u6539\u5584\u3057\u306a\u3044\u3068\u591a\u304f\u306e\u9280\u884c\u304c\u6d88\u6ec5\u3059\u308b<\/h3>\n<p>\u4ee5\u524d\u307e\u3067\u306f\u4ed8\u52a0\u4fa1\u5024\u3068\u3057\u3066\u8003\u3048\u3089\u308c\u3066\u3044\u305f\u3001\u5e97\u8217\u3084\u30a2\u30d7\u30ea\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u3059\u3067\u306b\u305d\u308c\u305e\u308c\u306e\u9280\u884c\u306b\u304a\u3051\u308b\u30b3\u30a2\u306e\u4fa1\u5024\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u308b\u3002<\/p>\n<p>\u91d1\u878d\u5546\u54c1\u3068\u3057\u3066\u306e\u9b45\u529b\u304c\u9ad8\u304b\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u30a2\u30d7\u30ea\u304c\u4f7f\u3044\u306b\u304f\u304b\u3063\u305f\u308a\u3001\u6bce\u6708\u306e\u6c7a\u7b97\u51e6\u7406\u306b\u7121\u99c4\u306b\u52b4\u529b\u3092\u5272\u304b\u308c\u308b\u3088\u3046\u306a\u9280\u884c\u4f53\u9a13\u306e\u4fa1\u5024\u306f\u304b\u306a\u308a\u4f4e\u3044\u3002<\/p>\n<p>\u5b9f\u969b\u306b\u30a2\u30e1\u30ea\u30ab\u306e\u591a\u304f\u306e\u91d1\u878d\u6a5f\u95a2\u304c\u3001\u3059\u3067\u306b\u7121\u5e97\u8217\u578b\u306b\u4ee5\u964d\u3057\u59cb\u3081\u3066\u304a\u308a\u3001\u9867\u5ba2\u304c\u6708\u306b\u4e00\u56de\u8a2a\u308c\u308b\u304b\u8a2a\u308c\u306a\u3044\u304b\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3088\u308a\u3082\u30011\u65e5\u306b\u6570\u56de\u30a2\u30af\u30bb\u30b9\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u65b9\u304c\u3088\u3063\u307d\u3069\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u3053\u3068\u306b\u6c17\u3065\u304d\u59cb\u3081\u3066\u3044\u308b\u3002<\/p>\n<p>\u3053\u306e\u8fba\u306f\u3001\u65e5\u672c\u306e\u9280\u884c\u306f\u307e\u3060\u307e\u3060\u9045\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u3044\u3061\u65e9\u304f\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u305f\u3082\u306e\u52dd\u3061\u306b\u306a\u3063\u3066\u304f\u308b\u3060\u308d\u3046\u3002<\/p>\n<h2>\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u307e\u305a\u884c\u3046\u3079\u304d\u306f\u4e0b\u8a18\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p>\u6700\u5f8c\u306b\u5b9f\u969b\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u305f\u3044\u4f01\u696d\u306e\u65b9\u3005\u306b\u306f\u3001\u5c0f\u3055\u306a\u4e00\u6b69\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3059\u308b\u3002\u305d\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u7d39\u4ecb\u3059\u308b\u3002<\/p>\n<ol>\n<li>\u304a\u5ba2\u69d8\u3092\u3059\u3079\u3066\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b<\/li>\n<li>CX\u5c02\u9580\u30c1\u30fc\u30e0\u306e\u7d50\u6210\u3059\u308b<\/li>\n<li>\u5916\u90e8\u30c7\u30b6\u30a4\u30f3\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u898b\u3064\u3051\u308b<\/li>\n<li>\u5f37\u529b\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u78ba\u7acb\u3059\u308b<\/li>\n<li>\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u53cd\u5fa9\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u884c\u3046<\/li>\n<\/ol>\n<blockquote><p>\u7d44\u7e54\u306b\u304a\u3051\u308b\u512a\u5148\u9806\u4f4d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u4e00\u756a\u4e0a\u3067\u3042\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u65b0\u3057\u3044\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u3042\u308b\u3002 &#8211; \u30b9\u30c6\u30a3\u30fc\u30d6\u30fb\u30ad\u30e3\u30ce\u30f3<\/p><\/blockquote>\n<p style=\"text-align: right;\">\u7b46\u8005: <a href=\"https:\/\/twitter.com\/BrandonKHill\" target=\"_blank\" rel=\"noopener\">Brandon K. Hill<\/a> \/ CEO, <a href=\"https:\/\/www.btrax.com\/jp\" target=\"_blank\" rel=\"noopener\">btrax, Inc.<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>2020\u5e74\u306e\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u3002 2022\u5e74\u306e\u30ed\u30b7\u30a2\u30fb\u30a6\u30af\u30e9\u30a4\u30ca\u5371\u6a5f\u3002 2023\u5e74\u306e\u30a4\u30f3\u30d5\u30ec\u3001\u666f\u6c17\u5f8c\u9000\u3001\u9280\u884c\u5371\u6a5f\u3002 \u305d\u3093\u306a\u3053\u3093\u306a\u3067\u9280\u884c\u696d\u754c\u3092\u53d6\u308a\u5dfb\u304f\u72b6\u6cc1\u306f\u3001\u304b\u306a\u308a\u524d\u304b\u3089\u5371\u3046\u3044\u3082\u306e\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u308b\u3002 \u4ee5\u524d\u3088\u308a\u30cf\u30fc\u30d0\u30fc\u30c9\u30ec\u30d3\u30e5\u30fc\u306b [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":65483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[229],"tags":[517,306,555,554],"class_list":["post-63070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation","tag-cx","tag-306","tag-555","tag-554"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts\/63070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/comments?post=63070"}],"version-history":[{"count":21,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts\/63070\/revisions"}],"predecessor-version":[{"id":65484,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/posts\/63070\/revisions\/65484"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/media\/65483"}],"wp:attachment":[{"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/media?parent=63070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/categories?post=63070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.btrax.com\/jp\/wp-json\/wp\/v2\/tags?post=63070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}