Aug 20

When western people look at Japanese web pages, a lot of us are taken aback from the sheer amount of work on the page.  Some have said the Japanese landing pages are puzzling, even crowded.  It almost seems like the page jumps out at you.

We will take a look at the top three ranked google search engine results for the search term ‘plastic surgery’ in English and Japanese and then do some contrasts and comparisions between US and Japanese landing pages from a marketing, design and cultural context.

Top 3 US and Japanese Landing Pages for Plastic Surgery

Landing Pages in US Landing Pages in Japan

US Landing Pages Disected

With some of the horror stories about failed medical procedures out there, the message is trust.  In the US, trust needs to be earned by the consumer.  If you look at the ‘plastic surgery’ landing pages, the persuasive elements answer the basic questions in the consumers mind -Why Dr XYZ?, Why should I go to this clinic? and How safe is the procedure?

As far as the design is concerned, we see simplicity and organization.  Many experts promote simplicity – wide open design, common and conservative colors, no moving flash elements.

The pages are very professional, with the picture of a medical professional front and center on the page almost somewhat sterile.  Social bookmarking is probably more common to keep bringing people back.  The strategy is to drive people deep in the bowels of the web site so a site search engine is common.

These landing pages are for rich and famous to look young and pretty and the prices more than confirm that.


Japanese Landing Pages are “kawaii” or pretty

As with the US, most of the Japanese plastic surgery audience are women.  In contrast to the US, the Japanese audience is targeted towards the average every day woman and affordable prices. The audience appeal is about how happy and beautiful you are going to be after the procedure is done. Many average-looking models are used to convey this message so that the consumer can identify with them.

Discounting campaigns are very common to motivate the Japanese consumer with tiered package deals and discount coupons.

The Japanese landing page design is quite bright and efficient.  The use of pastel colors with every space of the page is common.  Many moving flash elements are used and this is considered fun and happy for the Japanese consumer.  The Japanese expect their websites to be interesting.

The Japanese header has more information because the Japanese are an information society.  They want tons and tons of informantion in one place and with the Kanji you can do that. In a few kanji characters, you can convey a very complicated thought – no need for site search engines.

Speaking of Kanji, another thing that complicates the look of the Japanese landing page is the ‘kanji’ characters.  Kanji characters can have up to 23 strokes as opposed to English characters which have at most 4 strokes.  This also gives the appearance to the western eye of busyness.


Getting used to the landing page designs are a tough thing for companies moving from the US to Japan markets. Partnering with cross-cultural consultants can help guide you through the puzzling and the crowdedness of Japanese landing page marketing and design.

Thanks to btrax staff members, Reina and Tai on collaborating on the content on this article.

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Aug 14

Even though the economic slowdown spreads all over the world, many top U.S. brands such as GM and Coca- Cola has been increasing sales revenue during the last couple years in China.  Let’s take a tour of some popular US brands in China.


Coca-Cola

According to China Daily, Coca-Cola, the world’s largest soft drink maker, registered double-digit sales growth in the China market during the last year.  The latest report shows the sales in China has increased 29% during the fourth-quarter, and Coke said it will continue to focus on generating double digit annual growth rates.  Recently, due to faster-growing juice producing market, Coca-Cola has invested more on the juice beverage market in China and built the Shanghai Technology Center and two production plants in Jiangxi and Xinjiang province with total investment of $120 million.  A new plant in Inner Mongolia region with $19 million investment has expected to open this year.

GM

According to Bloomberg BusinessWeek, GM boosted Chinese Sales 68% to 230,048 vehicles in March, compared with U.S. Sales of 188,546.  China became the world’s largest automobile market over took the U.S last year.  GM is planning to introduce 25 new or updated models by the end of 2010 and maintain the leadership in the world’s biggest auto market.

Wal-Mart

Wal-Mart began its retail operations in China in 1996, until now it serves more than 7 million customers weekly by its 175 stores in 90 cities.  The interesting thing is that Wal-Mart is the largest retailing company in the world by revenue, but it competes directly with Carrefour and Tesco in China.  Wal-Mart entered China later than Carrefour, however, its revenues will likely surpass Carrefour during 2010.  Recently, Walt-Mart promotes an Eco-friendly lifestyle in China.


McDonald’s

“China is McDonald’s Inc.’s fastest-growing global market” said Tim Fenton, the company’s president for Asia, Pacific, Middle East and Africa. He said China has $300 billion-a-year “informal eating out” market, and the annual expanding rate is 10%, compared with 2 to 3 % in the United States. The latest news is MacDonald opened a Hamburger University in Shanghai, China for the purpose to train the employees marketing and business management.

Nike

According to a recent Hill & Knowlton survey, the Chinese consider Nike the Middle Kingdom’s “coolest brand.”  The overall sales is $ 4.64 million, and Earnings Before Interest and Tax (EBIT) is 1.87 million, EBIT margin is 30%.  Nike has more than 10% EBIT margin higher than other countries such as the U.S. , and Japan.  The reason for the high sales but high EBIT, is that the Chinese consumers especially middle class are more likely to shop for particular brand name and China has higher import taxes.  An interesting oddity is even though Nike has 136 factories in China, all the Nike products still need to transfer to the third countries and then ship back to China.  This is due to the import contract between Nike and the Chinese government.   Still, Nike is considered by most of the Chinese consumers as a symbol of sports fashion and luxury.


Looking at the successful cases from the U.S companies in China, one thing that is in common is all of companies developed the localization strategy, which is the key for entering Chinese market.  Thanks for taking the tour with us.

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Jul 22

美国市场研究公司尼尔森发布报告称,亚太地区消费者最热衷于网购,该地区的很多人都会依赖互联网评论来制定购买决策。在中国大陆最为成功的例子就是淘宝网,由阿里巴巴集团于2003年投资创立。淘宝网业务跨越C2C(个人对个人), B2B (商家对个人)两大部分。2008年其年交易额为999.6亿元,占中国网购市场80%的份额。截至于2010年,淘宝的注册会员突破2亿

2003年,中国人对网上购物已不再陌生。电子商务巨头美国eBay在这个时候投资1.8亿美 元,接管易趣,实现了进军中国市场的战略目标。1999年成立的eBay易趣经历了中国网络经济的疯狂与寂静,可谓一枝独秀,占据着90%以上的市场份 额,而且拥有良好的品牌优势和用户基础,eBay易趣由此在中国网络购物市场中占据了绝对优势。

谁也没有料到,作为新生事物的淘宝网出奇制胜–没和ebay易趣争抢既有的存量市场,而是收 割疯狂生长的增量市场。仅仅通过1年时间,这家“倒过来看世界”的互联网公司,就成了中国网络购物市场的领军企业。观察者将之定义为,“本土智慧与美国思 维交锋,极其耐人寻味”。

事实并非如此简单。几乎没有人意识到,位于浙江的淘宝网和位于上海的eBay易趣或者是位于北 京的8848等电子商务企业之间,至少有一点脉络完全不同——淘宝网选择的业务拓展中心是江浙一带,这里中小企业密集,产品的成本压力和销售压力巨大—— 而电子商务这种新生事物恰到好处的满足了它的需求。

数据可以让我们感受到淘宝的变化。 2004年以前,互联网实验室电子商务网站CISI人气榜上,还没有淘宝网 的位置;但从2004年2月开始,淘宝网以每月768.00%的速度上升到仅次于eBay易趣的第二位;在推出1年后,淘宝网排名已经超过eBay易趣, 位居第一。来自艾瑞市场咨询的报告显示,2004年中国网上拍卖市场规模实现了217.8%的增长,全年 成交金额从2003年的10.7亿元增至2004年的34亿元。搭上中国消费快车2005年,淘宝网超越eBay易趣,并且开始把竞争对手们远远抛 在身后。 从生存秀到生活秀2006年,淘宝网成为亚洲最大购物网站,同年,中国网民突破1 亿。 2009 年底,淘宝拥有注册会员1.7亿

淘宝改变了大家以往的消费方式。很多都市中的白领,中午、傍晚下班后已经不再去周边的商厦逛街购物,而是习惯上网“逛街”。调 查数据显示,每天有近900万人上淘宝网“逛街”。据新生代市场监测机构的调查,像沃尔玛、家乐福这种大型大卖场,一个门店一天的平均客流量低于1.5万 人。这意味着,淘宝网一天的客流量相当于近600家沃尔玛的客流量。同时,人们相信并乐意在网上购买日常生活用品,这些商品已经占到网购总量的30%。越 来越多网民通过网络购买服装、居家日用品、食品保健品、母婴用品和家用电器。于是,有人认为,在淘宝网的带动下,电子商务已经逐步从网民消遣阶段进入“网 商”阶段,而这也正是互联网走向成熟的标志。

最早开网店的人都是出于好奇,把自己不用的东西放到网上 卖,就像一个“杂货店”。这和线下的零售起源一样。随着网络交易的兴起,一些用心专门经营某一系列或有限几个系列商品的网店越做越好,他们成了第一代赚钱 的网商,他们像是传统零售业态里的“专门店”。由于互联网没有地理距离的分割,这些店聚集在一起就像一个“百货公司”。在百货公司里,既有个 人的小店(在“淘宝网集市”里),也有商家的店铺(在“品牌商城”里)。随着网络交易竞争日益激烈,有的店专门以低价取胜,于是淘宝网有了“促销”区,相 当于“折扣店”。另外,就像周末许多美国人家把自家用过的旧货摆在门口,在路边插上牌子garage sales,吸引社区居民或者路过 的人买走一样。在淘宝网上,也有相对应的“二手闲置”区。

淘宝网上还有“全球购”,你可以托人在世界各地采购商品。在没有互联网的时候,我们只能借亲戚 朋友出差的时候,托人买东西。互联网推平了世界,使这项在线下不成规模的零售业态在网上焕发生机。上淘宝网,你就像住在城市最繁华的地方。推开门就是商 场:左边是品牌店、右边是个性小店,前面有折扣店、后面有旧货店,上面有世界各地的店,下面有游戏点卡、充值卡、机票等零售点。在2007年的网购商品销 售额排名中,依次为服装、手机、化妆品、居家日用品、家用电器、充值卡、相机摄像机、PC及配件、笔记本电脑、食品保健品,生活用品占据6席,IT数码类 仅占4席。

有人如此形容,淘宝网将会成为网络时代的领路人,带领我们走入网络消费新时代。与此同时,越来越多消费者倾向于网购,既简单又省时。正如美国市场研究公司尼尔森报告上显示,亚洲地区的消费者更倾向于网购。互联网的普及率以及社交媒体网站Facebook, Twitter,人人网,微博将会极大的影响消费者的购物决策。一个新的网络购物时代已经到来。

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Jul 07


Photo by Gustavo Madico

上个月我们给大家讲解了如何利用社交网络去改变我们以往的旅行惯性思维。 现在我们一起讨论一下是什么推动我们旅游业的发展。正如我们所感受到的那样,亚洲旅游业供应商正在逐渐改变新的旅游业发展趋势:即时网络管理,智能手机旅行应用程序,和中国的网络旅行新动向。

即时网络引发的即时数码落差

在这个月初,我们讨论了四季酒店成功的导入及运用社交媒体为其创造品牌效应。 像一些知名度高的品牌可以提供网络即时服务,也可以投资在数码整合方面。 但是,像一些刚起步的或者知名度没有很高的品牌,却很难在网络和数码方面做出相应的调整。

正如5月份Water&Stone的分析报告所指出,社交媒体限制问题正困扰着大部分亚洲旅游业品牌。其中一个原因是无法预测投资在社交媒体上的时间管理。 中,小型企业导入新的旅游业策略,可以从数码媒体公司和市场分析专家了解到更多的信息。

一些管理方面的问题,例如社交媒体管理和客户反馈管理必须和商业决策以及旅游业新趋向接轨。

智能手机程序增加品牌价值

即时网络,顾名思义就是要在第一时间通过网络得到信息。 iPhone以及其他的智能手机给大家提供了更多的即时性和本土化的信息。 例如希尔顿酒店运用iPhone的智能程序去敦促与客户的交流和沟通,极大的促进了其亚洲市场的品牌效应及增加其总的营业收入。

中小企业实现网络即时数码化的方法可以结合iPhone智能运用程序和旅游业2.0新趋向。 例如, 一些商家可以帮助客户使用iphoto去浏览Flickr照片。 当人们想要在网络上分享新的旅行照片时,可以利用微博(twitter)去分享旅游经验,上传照片到他们旅行期间停留过的酒店或景点的微博网站。 人们甚至可以在twitter的照片上标记好旅行的地点。

富裕与睿智的中国游客

中国不断发展向上的蓬勃经济和持续增长的国民收入也给旅游业带来了全新的活力。据CIINC报道,网络旅行书籍和去年同期相比为网络销售带来了近67%的利润。

与此同时,中国的网民总体年龄偏低,从十几岁到三十几岁之间,也刚刚好和旅游业的消费年龄层重合。

Messe-Berlin报道,对中国游客来说,最有人气的旅游地为泰国,美国,马来西亚和日本。 中国已经超越日本,成为欧洲市场最大的游客输出国。

随着网络营销的不断增长,许多中国的旅游业供应商也在利用网络销售寻找商机。 百度发表声明最近会对日本的旅游进行系统的宣传。 hotelmarketing.com也有一篇文章报道说70%的中国的旅行代理店想要利用网络社交为其服务。

不知您对未来旅游业的新的发展变化做好准备了吗?

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Jul 03

Picture by MacEntee

WWDC2010 结束后,iPhone 4闯入我们的视野, 它的各项提升加上新的操作系统,给苹果的粉丝带来更多的惊喜。 作为一款新型智能手机, iPhone 4 的评测真的很难下笔,它并不是一款普通的手机,在相当长的一段时间内,它会成为各个厂家相互关注,推崇和批判的对象。 我的这篇文章也仅仅是对刚刚使用没有几日的 iPhone 4的一些个人使用感受的罗列。

极具创意的外观设计
首先, 对比iPhone 3G和3GS, iPhone 4 的外观发生了极大的变化,虽然四个角还是有些弧度,但整体棱角分明的感觉的确让有些人打了退堂鼓,认为这不是苹果的风格。 但是有一个理由说服你, iPhone 4 的厚度只有9.3 毫米,比3GS 还要薄25%。 此外,这次还有真正的全白色版本,而不是3G和3GS 的正面黑背面白的版本。 不过,苹果官方的声明显示:白色版本还要等到7月15号以后才能买到。

新显示技术 Retina Display
Retina 屏幕究竟是一种什么技术呢?这一技术又对iPhone 有什么好处?苹果表示 Retina 屏幕是一种具备超高像素密度的液晶屏幕, 它可以将960×640 的分辨率压缩到一个3.5英寸的显示屏内。 也就是说该屏幕的像素密度达到326像素/英寸。
很多人都会想到兼容性问题,放大了4倍的屏幕能否兼容原有的15万个480×360的Apps? 乔布斯在6月7日的Keynote 上是有回答的 :原有的应用程序正常运行,显示更好的惊人。 因为iOS4 对于高分屏幕有了优化, 保证能兼容原有的程序。 在麦克风的设计上,苹果加入了双麦克风降噪音设计,具体就是通过两个麦克风进行音频采集,最终智能分离出纯净语音信息的功能。 用户即使在非常嘈杂的环境下,也可以将清晰的话音传递给对方。 不过,遗憾的是播放音乐的扬声器音量并不大,保留了iPhone 的一般水平。

500 万像素摄像头
500万像素摄像头早已不是行业主流, 但在新的iPhone4 推出之后仍然备受推崇。 至少这是目前为止最高像素的iPhone摄像头,而且还随之搭配了光线感应器和LED闪光灯, 同时保留了3GS触摸对焦,也加入5倍的数码变焦。 与此同时,iPhone4 的摄像功能也提升至720P 分辨率。 iMoive是针对 iPhone4的功能丰富有趣的视频编辑软件, 用户可以运用此软件随时制作出精美的高清视频。iMoive在苹果店里面的售价是4.99美元。

iOS4
iPhone4 安装了新改名的iOS4, 它最令人期待的改进是可以同时进行多重指令。例如用户可以一边听 Pandora 音乐,一边上网查信息,浏览Email, 和接听电话。此外, iOS4 的新功能还有程序文件夹。当用户按住一个应用程序将它拖入另一个程序的图标时, 就能新建文件夹来汇总部分程序,这样 iPhone4 可以安装的程序从以前的最多180个增加到2160个应用程序。
并且,iOS4 对于企业功能的支持也空前加强, iOS4也加入了微软的Bing搜索。 新的iBooks 可以无线同步看到书签,笔记并且可以共享用户购买的书籍。

Gyroscope 陀螺仪
iPhone4 是第一个内置陀螺仪的手机。 WWDC2010的iPhone4 发布会上乔布斯拿着 iPhone4 玩拆砖游戏的情景相信很多人都印象深刻。从重力感应的应用我们可以猜到陀螺仪的潜力有多么巨大,比如Google街景,3D 的射击游戏,迷宫。

Facetime 视频通话
iPhone4 终于加入了视频通话功能,不过却和我们想像的不太一样,不是基于3G 网络的视频电话,而是不需要安装和配置,基于Wi-Fi,可以灵活切换前后摄像头的免费视频通话。
最后,令人兴奋的是苹果终于可以和AT&T分离了,不知道有多少人会为此欢欣鼓舞。 在过去的几年间,苹果手机用户饱受AT&T昂贵而且低质量的通话效率的困扰。现在,据Bloomberg report分析,明年一月份苹果手机用户就可以和Verizon 公司签约了。这对大多数苹果手机用户来说,确实是一件令人鼓舞的消息。
iPhone4再一次向世界展示了苹果产品的独特魅力。

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Dec 01

2297335228_5b338c604aMany star singers and musicians have started to use social media to reach their fans (and potential fans).

Twitter and Facebook fan pages have become particularly popular ways to engage with exclusive updates, blog musings and photos.

Now artists are taking it to a whole new level by debuting music videos, live streaming of concerts and fan contests.

Although emerging artists have been able to use this asymetric marketing to big effect, mainstream artists are increasingly embracing it. Shakira recently released her newest music video on Ustream , embedded on her Facebook page as well.

Likewise, Foo Fighter held a live concert using LiveStream on Facebook, and Jason Mraz chatted live diretly with his fans. All of those activities help them engage better with their fans through the virtual platform, rather than radio spots with its pay-to-play system and hard to penetrate broadcast TV shows.

Shakira and Foo Fighters are not the first ones to do this, but the fact that big labels see social media marketing as athe main stage, instead of a sideshow.

Photo by alejandroamador


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